FAQs
Got questions? Check out below for common questions and answers :)
What sets Precision Watch Studio apart from others?
We get it, your time is precious so you deserve to be taken care of with exceptional customer care and a premium product.
Your watch is hand-built and shipped from Alberta, Canada. No drop-shipping or outsourcing to overseas like other modders. This sets us apart from the competition by allowing us to preform the quality control that others lack. It’s here that we assemble your watch with meticulous care and also personally inspect all parts before and after your customized watch is completed.
Our aftercare support is also unbeatable. When you purchase from us, you become part of our family and unlock access to exclusive support, new releases, and members-only discounts!
Why should you buy a Precision hand-built watch?
Because you deserve it. You deserve a watch that’s truly exceptional. One that elevates your style and is a perfect representation of you and your success.
We believe that success should be celebrated, and there’s no better way to reward yourself than with a stunning timepiece that reflects your dedication.
Whether you’re chasing your dreams or enjoying the high life, a Precision hand-built watch is a symbol of what you’ve earned. You’ve put in the hours – now it’s time to wear your success on your wrist.
What is a Precision hand-built watch?
Our watches all start with a world renowned Japanese TMI movement as it’s centerpiece. We then hand select premium quality aftermarket parts to create distinctive, personalized watches. Each watch undergoes precise modifications and enhancements, resulting in a truly unique creation. The precision and quality rivals that of most luxury Swiss watches.
Where are the watches being hand built?
Located near the Rocky Mountains in Alberta, Canada; you’ll find our seasoned horologists passionately working in our pristine watch studio. All timepieces are precisely hand built and thoroughly inspected before being shipped out to you.
Most of our competitors have their watches assembled and shipped from overseas which results in a lack of quality control and inspections.
What is the quality and durability of the watches like?
We pride ourselves in building only the highest quality timepieces. Our recipe for success: Expert Craftsmanship and Quality Parts.
Our watches feature one of the following Japanese movements: the NH35, NH34, or the VK63. These movements are marveled for their precision and reliability.
Our watch cases are made from 316L stainless steel, known for its exceptional durability and resistance to corrosion. The watch face is protected by a sapphire crystal, offering superior clarity and scratch resistance.
Are the watches water resistant?
Our watch cases are rated for 10 ATM however as these are hand assembled custom pieces, we do not independently water test each one. Therefore we list them as 5 ATM waterproof rating (equivalent to 50 meters of depth). That means they are resistant to minor splashes, rain, and hand-washing but we do not recommend them for swimming or diving activities.
They are suitable for everyday wear and short in-water immersions however they are not intended for prolonged exposure to salt water or chlorine treated water which can compromise the seals over time. Please also avoid high heat or humidity environments such as hot tubs and saunas, as this can create condensation inside the watch if the crown and pushers are not closed properly.
Please ensure crowns and pushers are screwed in tightly to prevent moisture from entering. Water damage is not covered by warranty.
How long does it take to build the watch after I order it?
If your watch is labeled “In Stock” above, it means we have the parts ready and it typically takes us 2-3 business days to hand-build, test, and package your timepiece before shipping.
If your watch is labeled “Special Order” above, we will order the parts once the order is placed and hand-build the watch once we receive the parts. Please allow approximately 3 weeks for this process.
How much is shipping and how long will it take?
We are proud to provide free shipping for all watches in our collection. Shipping times will vary depending on your country. Orders within Canada and to the United States typically take 3 to 6 business days. All other international orders typically take 8 to 12 business days.
Please note these are estimated times only and are dependent on the courier. Due to shipping restrictions, we may not be able to ship to certain countries. To see if your country is eligible, simply follow our check out process and if it allows you to pay, it means your country is eligible and free shipping will be applied automatically.
Will there be any customs of duties?
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We will work with our courier service to try and remove or reduce these fees. However, if they do incur, Precision Watch Studio is not responsible for these charges if they are applied and are your responsibility as the customer. For Canadian and U.S. orders, there are not tariffs are duties.
What if I'm not happy with my watch, can I return it?
If for any reason you are not satisfied with your new timepiece, we offer a 7 day satisfaction guarantee. That means you can place your order worry free and know that it can be returned within 7 days of delivery.
Is there any warranty on the watches?
Peace of mind is important when purchasing a luxury timepiece. That’s why all our watches come with a 1 Year Warranty from the date of original purchase.
To learn more about our warranty, click here.
Can I customize a watch?
Yes, we do take custom watch orders. You can choose any style, dial, bezel, bracelet etc. and we can build it specifically for you. If you have an idea you want to bring to life, email us at hello@precisionwatches.shop and we can begin the process.
How do I take care of my new watch?
To ensure you get the most out of your watch and maintain its peak performance, please follow the watch care guidelines here.
How do I adjust my watch bracelet size?
Your watch will come with a free tool kit to help you remove links as needed and adjust the watch bracelet size. Please follow the adjustment instructions here.